Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United States.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

How long does shipping take?

Accepted Answer

Most orders ship within 1-2 business days. Standard shipping typically takes 3-7 business days within the US. You'll receive a tracking number via email once your order ships.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship within the United States. We are working on expanding to Canada, the UK, and Australia soon. Stay tuned for updates!

Question 7

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you haven't received a tracking email within 2 business days of ordering, please contact us and we'll look into it.

Question 8

What is your return policy?

Accepted Answer

We accept returns requested within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and include a receipt or proof of purchase. Contact us before sending anything back; unauthorized returns may not be accepted. Sale items, gift cards, perishable goods, custom or personalized products, personal care goods, and hazardous materials cannot be returned. Approved refunds are issued to the original payment method within 10 business days after approval.Read the full return policy.

Question 9

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 10

Can I cancel or change my order?

Accepted Answer

If merchandise is being shipped into the European Union, you may cancel or return your order within 14 days for any reason. Items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us and we'll provide a return shipping label. Refunds are processed within 5-7 business days of receiving the returned item.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 13

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions